GeneralTerms and Conditions

1.1 These General Terms and Conditions apply to the use of AZ BlackLine’s digital platform, websites, portals and communication channels and to all transport, courier, logistics and other services requested, brokered or initiated through AZ BlackLine.

1.2 The platform is operated by AZ BlackLine, Eyyub Alakbarov. The full provider and contact details are available in the legal notice on the website.

1.3 AZ BlackLine is a digital brokerage platform. AZ BlackLine does not itself perform transports, courier trips, logistics services or passenger transport and does not operate its own fleet.

1.4 AZ BlackLine brokers requests to independent, checked partner companies. The actual performance is carried out exclusively by the respective partner company.

1.5 Deviating customer terms apply only if AZ BlackLine has expressly agreed to their validity in writing.

2.1 “Customer” means any natural or legal person who submits a request, asks for an offer or uses a brokered service through AZ BlackLine.

2.2 “Partner company” or “contractor” means independent third parties that receive requests through AZ BlackLine and perform services independently, on their own account, with their own operating resources and on the basis of their own commercial authorisation.

2.3 “Platform” means the websites, portals, systems, email communication, forms and other digital services of AZ BlackLine.

2.4 “Brokered service” means the service performed by the respective partner company, in particular courier, direct trip, goods, parcel, document, furniture, bulky goods, pallet, express or other legally permitted services.

3.1 AZ BlackLine brokers between customers and independent partner companies.

3.2 AZ BlackLine is not itself a carrier, freight forwarder, passenger carrier, taxi company, hire-car company, road haulage company or executing transport service provider.

3.3 The contract for the actual performance of the brokered service is generally concluded directly between the customer and the executing partner company.

3.4 AZ BlackLine may technically support communication, offer handling, payment handling, status information and documents. This does not make AZ BlackLine the executing service provider.

3.5 The partner company itself is responsible for lawful performance, trade registration, permits, authorisations, licences, insurance, vehicles, personnel, operating resources and compliance with all legal requirements.

3.6 AZ BlackLine checks partner companies at its own discretion on the basis of submitted documents. This check does not replace any official permit and does not guarantee actual performance in an individual case.

4.1 A customer request through AZ BlackLine is initially non-binding.

4.2 After receiving the request, AZ BlackLine may review it, ask follow-up questions and invite suitable partner companies to submit a price response.

4.3 A binding order is created only when the customer confirms an offer and a suitable partner company accepts the order or is confirmed as the executing partner company.

4.4 AZ BlackLine may reject requests without giving reasons, especially if no suitable partner companies are available, legal uncertainties exist, required permits are not proven, or the request is incomplete, contradictory or risky.

5.1 At the start, AZ BlackLine brokers in particular document trips, letters, parcels, boxes, normal goods, spare parts, furniture, bulky items, pallets, courier trips, direct trips, express trips, special trips and simple moving or carrying assistance through suitable partner companies.

5.2 AZ BlackLine does not guarantee that every requested service can be brokered.

5.3 Goods transports requiring a permit or licence may only be carried out by partner companies that hold the required German GüKG permit, EU Community licence or other necessary authorisation.

5.4 Passenger transport, animal transport, refrigerated goods, food, medicines, medical shipments, valuables transport or other special services are brokered only if a suitable partner company with the required permit, qualification and insurance is available and AZ BlackLine expressly accepts the individual case.

5.5 AZ BlackLine may reject special services without giving reasons.

6.1 Excluded are legally prohibited services, illegal items, transports without required permits, dangerous goods without prior written acceptance, hazardous waste, weapons, ammunition, narcotics, counterfeit money, explosive, radioactive, toxic or otherwise dangerous substances and orders that violate third-party rights, official requirements or public order.

6.2 Passenger transport without a suitable and authorised partner company is excluded.

6.3 Animal transport without a suitable and, where required, authorised partner company is excluded.

6.4 The customer must inform AZ BlackLine in advance of special risks, permit requirements, high values, sensitive goods or special legal requirements.

7.1 The customer must provide all information completely, truthfully and in good time.

7.2 The customer must correctly state in particular the type of service, pickup and destination, dates and time windows, weight, dimensions, quantity, value, sensitivity, packaging, access, contact persons and all transport-relevant specifics.

7.3 The customer is responsible for ensuring that the items to be transported may be transported lawfully.

7.4 The customer must ensure that handover, access, pickup and acceptance at the destination are possible.

7.5 Additional costs caused by incorrect, incomplete or late information may be charged to the customer.

8.1 Prices are calculated depending on the request, effort, distance, time, type of service, availability and feedback from partner companies.

8.2 Displayed or communicated prices are binding only once they have been expressly confirmed.

8.3 The total amount payable by the customer may consist of the partner company’s share for performance and an AZ BlackLine service or brokerage fee.

8.4 AZ BlackLine may receive payments as a technical billing or collection office where this is agreed with the partner company. The partner share is forwarded to the partner company according to the partner agreement.

8.5 The invoice or payment overview must clearly show AZ BlackLine’s role as a brokerage platform and the partner share or service fee, where this is provided for in the respective billing model.

8.6 The customer must pay invoices or payment requests within the stated payment period.

8.7 In case of late payment, statutory default interest, reminder costs and further default damages may be claimed.

9.1 After binding order confirmation, the customer may cancel an order only in accordance with the following cancellation rules.

9.2 Cancellation up to 24 hours before the agreed start of service is generally free of charge, provided that no verifiable special costs, third-party services, permits, reservations, waiting times, journeys already started or other advance services have been incurred.

9.3 In case of cancellation 12 to 24 hours before the start of service, AZ BlackLine may charge up to 50% of the confirmed order value.

9.4 In case of cancellation 4 to 12 hours before the start of service, AZ BlackLine may charge up to 80% of the confirmed order value.

9.5 In case of cancellation less than 4 hours before the start of service, if the journey has already begun, if the customer cannot be found on time, if the customer fails to cooperate, or in case of no-show, AZ BlackLine may charge up to 100% of the confirmed order value.

9.6 Additional costs already incurred, including parking fees, waiting times, special permits, tolls, costs for special vehicles, separately commissioned third-party services, special preparations, hotel, airport or event waiting times and other specifically incurred expenses, may be charged additionally.

9.7 The decisive time for calculating the cancellation period is the time at which the cancellation is verifiably received by AZ BlackLine in text form or via a communication channel provided by AZ BlackLine.

9.8 The customer is expressly permitted to prove that AZ BlackLine, the mediated partner company or involved service providers suffered no damage or significantly lower damage.

9.9 Changes after order confirmation are only possible if confirmed by AZ BlackLine and/or the executing partner company. Changes may lead to a price adjustment.

9.10 Statutory withdrawal rights of consumers remain unaffected. If the customer requests that a service begin before the expiry of a withdrawal period, the statutory rules on compensation for value may apply.

10.1 The partner company performs the brokered service independently.

10.2 AZ BlackLine may provide the customer with information about status, the partner company or communication.

10.3 AZ BlackLine may suggest another suitable partner company for reasons of quality, safety or availability if this is necessary and reasonable.

10.4 The partner company is not an employee, representative or vicarious agent of AZ BlackLine unless mandatory law provides otherwise.

11.1 AZ BlackLine has unlimited liability for intent and gross negligence.

11.2 In cases of simple negligence, AZ BlackLine is liable only for breach of essential contractual obligations. In this case, liability is limited to foreseeable damage typical for the contract.

11.3 AZ BlackLine is not liable for the actual performance of the brokered service by the partner company where AZ BlackLine acts exclusively as broker and has not caused the damage itself.

11.4 AZ BlackLine is not liable for damage, delays, losses or breaches of duty caused by incorrect customer information, missing permits, force majeure, third-party conduct or breaches by the partner company, unless AZ BlackLine is responsible for them.

11.5 Liability for injury to life, body or health remains unaffected.

11.6 Mandatory statutory liability remains unaffected.

12.1 The executing partner company is generally liable for performance of the brokered service according to statutory provisions and the contractual terms applicable to it.

12.2 The partner company must maintain sufficient insurance cover and provide required permits, licences and documents upon request.

12.3 Claims arising from transport damage, loss, delay or other defective performance must be reported without delay so that clarification with the partner company can take place.

13.1 The regular insurance cover depends on the executing partner company and its insurance policies.

13.2 AZ BlackLine does not provide automatic full insurance for transported goods, animals, persons or special values unless this has been expressly confirmed in writing.

13.3 Customers must notify valuable, sensitive or special items in advance so that it can be checked whether brokerage or additional insurance is possible.

14.1 AZ BlackLine processes personal data for handling requests, brokering services, communication, billing, documentation, security and fulfilment of legal obligations.

14.2 Details are set out in the AZ BlackLine privacy policy.

14.3 Customer data may be passed on to suitable partner companies where this is necessary for review, offer, performance or communication.

14.4 Partner companies are obliged to maintain confidentiality and data protection.

15.1 AZ BlackLine may provide customers with a digital customer account.

15.2 The customer must keep access credentials confidential.

15.3 AZ BlackLine may block accounts if there is misuse, false information, payment arrears, security risks or legal violations.

16.1 AZ BlackLine may document communication, status information and order data where this is necessary for processing, quality assurance, dispute clarification or legal documentation.

16.2 AZ BlackLine may internally evaluate partner companies and block or exclude them in case of quality defects.

16.3 Communication through the platform serves traceability and security.

17.1 AZ BlackLine is not liable for delays or failures caused by force majeure, especially natural events, war, strikes, official measures, road closures, accidents, major technical disruptions, power failures or other unforeseeable events outside AZ BlackLine’s sphere of influence.

17.2 AZ BlackLine may amend these Terms with effect for the future.

17.3 For orders already confirmed, the terms included at the time of conclusion of the contract apply unless mandatory reasons require otherwise.

18.1 In addition to customers and executing partner companies, AZ BlackLine may accept or use service partners, support partners, referral partners or other cooperation partners. These persons or companies may in particular refer customer requests, establish contacts, submit requests in the system or provide supporting communication and support services.

18.2 A request, application or contact as a service partner, support partner, referral partner or cooperation partner does not automatically create cooperation and does not establish a contract with AZ BlackLine. Cooperation starts only after review by AZ BlackLine, access approval and acceptance of the relevant digital contract documents or another written agreement.

18.3 Service partners, support partners and referral partners act independently. No employment relationship, entitlement to work, fixed remuneration, turnover guarantee or commission guarantee is created. Any commissions or remuneration arise exclusively from the separately agreed service partner, support partner or cooperation agreement.

18.4 Without express written approval, service partners, support partners and referral partners are not authorised to submit binding offers, promise prices, accept orders, receive payments, conclude customer contracts or legally represent AZ BlackLine in the name of AZ BlackLine. Review, price approval, order acceptance, payment processing, partner selection and final release are carried out exclusively by AZ BlackLine or by expressly authorised system processes.

18.5 Customer requests referred by service partners, support partners or referral partners are initially non-binding requests. AZ BlackLine may review such requests, reject them, request additional information, calculate them manually or process them only after separate approval. There is no entitlement to acceptance of a referred request.

18.6 Service partners, support partners and referral partners may use customer data only for AZ BlackLine processes and only for the intended purpose. Private use, disclosure to third parties, own advertising, own customer solicitation, storage outside the intended AZ BlackLine systems or use for own business is prohibited unless expressly permitted in writing by AZ BlackLine.

18.7 Service partners, support partners and referral partners must comply with all legal requirements when contacting customers. Unlawful cold acquisition, harassing advertising, unlawful telephone advertising, unlawful e-mail, SMS, messenger or WhatsApp advertising and misleading statements about prices, availability, execution or responsibility are prohibited.

18.8 Service partners, support partners and referral partners must not give customers the impression that they are AZ BlackLine themselves or that they can act bindingly on behalf of AZ BlackLine without authorisation. Where they support customer requests, they must make transparent that AZ BlackLine reviews the request and that binding commitments are made only by AZ BlackLine.

18.9 Breaches of data protection, confidentiality, purpose limitation, advertising rules, customer protection, commission rules or other contractual obligations may lead to immediate access blocking, withholding of open commissions until clarification, termination of cooperation, claims for damages and further legal measures.

18.10 The digital or written contracts, addenda, data protection and confidentiality rules and the terms displayed in the service partner or support partner portal also apply to service partners, support partners and referral partners. In case of conflict between these Terms and an individually accepted service partner or support partner agreement, the more specific agreement prevails.

19.1 German law applies.

19.2 If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is the registered place of business of AZ BlackLine.

19.3 If individual provisions are invalid, the validity of the remaining provisions remains unaffected.

19.4 The contract language is German. Translations are provided for understanding only; the German version is authoritative.